mel
Client Experience Assistant

Mel looks after your clients at every step.

Custom home searches, valuation reports, document help, and answers any time. Mel reaches out before clients have to ask, from the first showing to years after closing.

Join the waitlistAlready have an invite code? Click here.
9:41
Mel
Jamie Lane’s assistant
Here 24/7
Today · 7:42 PM
Jamie sent your buyer representation agreement. Ask me anything before you sign.
Buyer representation agreement
4 pages · From Jamie Lane
What does the 6-month term mean?
You and Jamie work together for 6 months, through April 14. You can end it early with 30 days’ notice.
Ask Mel anything
Answered from the agreement
SECTION 3 · TERM
This agreement begins on the date signed and ends six months later. Either party may end it with 30 days’ written notice.
Plain-English answer sent to Sarah
How it works

Invite your client. Mel takes it from there.

  1. 1

    Invite your client

    They get Mel on their phone in a minute.

  2. 2

    They ask Mel anything

    Day or night, about the home or the process.

  3. 3

    Mel loops you in

    When a question needs you, Mel lets you know.

Always on

Every question answered, even at 11 pm.

Clients get answers right away, in your voice, so they never feel left waiting.

  • Answers about homes, offers, and next steps
  • Updates at every milestone
  • You’re looped in when it matters
Documents

Documents your clients understand.

Mel explains agreements and disclosures in plain English, then guides clients to sign.

  • Plain-English answers about any section
  • E-signature in a few taps
  • Every document saved for later
After the sale

Past clients who come back.

Mel checks in after closing and shares home valuations whenever clients ask, so you stay top of mind.

  • Home valuations on request
  • Thoughtful check-ins over time
  • Referrals and repeat business
Mel works on its own

Mel keeps clients updated without anyone asking.

When something happens on the deal, Mel lets your client know right away and answers their follow-up questions.

Questions about the Client Experience Assistant

Anything about their home search, their deal, or their documents. Mel answers right away and lets you know when a question needs you.

Let Mel take care of your clients.

Mel is invite only. Join the waitlist to apply for early access.

Join the waitlistAlready have an invite code? Click here.